Frequently Asked Questions
Everything you need to know about xTool products, shipping, and support.
What materials can xTool laser cutters work with?
xTool machines are versatile and can engrave or cut a wide range of materials including wood, acrylic, leather, fabric, glass, ceramics, and certain metals depending on the specific laser module (Diode, CO2, or Fiber) used.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental United States. For international orders, shipping times vary between 7-15 business days depending on customs processing and your specific location.
What is your return policy for laser machines?
We offer a 30-day return policy for most products. The item must be in its original packaging and in like-new condition. Please note that a restocking fee may apply to large-scale machinery like the xTool P2 or S1.
Do xTool products come with a warranty?
Yes, all xTool machines come with a standard 12-month limited warranty covering manufacturing defects. We also offer extended protection plans for additional peace of mind.
Is the xTool Creative Space (XCS) software free to use?
Yes, xTool Creative Space (XCS) is our proprietary, user-friendly software provided for free. It is compatible with Windows, macOS, and mobile platforms, and we regularly release free firmware updates to improve performance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through partners like Affirm or Klarna to help you invest in your creative business.