Returns & Refunds Policy
At xTool, we want you to be fully satisfied with your laser cutting and engraving experience. If your machine or accessory doesn't meet your expectations, you can return it within 30 days of delivery in its original condition.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Device
Securely pack the product in its original packaging, including all cables, manuals, and accessories to ensure a safe transit.
Ship to xTool
Affix the provided shipping label to your package and drop it off at the designated carrier location for processing.
Inspection and Refund
Once our technicians verify the item's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing